Frequently Asked Questions (FAQs)

How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can track your package by clicking on the link provided in the email.

How do I cancel or change my order?
Orders can only be modified or canceled if they haven’t been processed for shipping. To cancel or modify your order, please contact our customer service team as soon as possible.

How do I return an item?
We want you to love what you ordered! If you’re not fully satisfied, you can return most items within 30 days of receiving your order. Simply visit thestylehearth.com to initiate a return request and follow the instructions provided.

What is your return policy?
Returns are accepted on most items in new, unused condition with the original packaging. Certain items, such as personalized products or clearance items, may not be eligible for return.

How do I exchange an item?
Exchanges can be requested through our online returns portal at thestylehearth.com. If an item is out of stock, you will be offered a full refund instead of an exchange.

What should I do if I received a damaged or defective item?
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

How do I check my gift card balance?
To check your gift card balance, please visit thestylehearth.com. You can check your balance by entering your gift card number and PIN.

Do you offer international shipping?
Currently, we only offer shipping within the United States. We do not ship internationally at this time.

What payment methods do you accept?
We accept most major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal.

How do I sign up for your email newsletter?
To sign up for our email newsletter, simply visit thestylehearth.com and enter your email address in the subscription box at the bottom of the page.

For more information or questions, please visit thestylehearth.com.